Neighbour House Bed & Breakfast

COVID-19 Health & Safety Guidelines

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Guest Check-In and Check-Out

While it is always our preference to personally welcome our guests, we believe that implementing social distancing guidelines is wise in the current climate. We have implemented new contact-less check-in and check-out procedures for our guests’ safety and convenience.

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Our reservation system collects payments and processes receipts electronically prior to guest arrivals, so the need for credit cards, pens, or papers to be exchanged at arrival will be limited. If a credit card needs to be run while a guest is checking in or out, we will make sure the card is sanitized prior to its return to the guest.

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Check-in

In your room, you will find your sanitized room keys.  Please contact us via voice or text messaging if you need anything. We will be happy to answer any inquiries that you might have while remaining at an appropriate distance.

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Check-out

Since all charges are prepaid, there should be no need to settle balances due at the time of check out. We ask that you leave your keys in the guest rooms when it is time to check out.

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Breakfast 

The Neighbour House Bed & Breakfast will be changing to a continental breakfast. The following changes will be employed:​

• Continental breakfast includes:

  • Coffee, tea, orange juice, milk

  • Yogurt, fresh fruit, cereal, baked goods, oatmeal

• Dietary restrictions must be expressed at the time of reservation.

 

Seating 

Tables will be available in the dining room, anytime until 11 am.  Please eat with your group and keep the appropriate distance between other guests.  

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Self-Serve Coffee, Tea, and Ice

Self-service amenities will not be available at this time. You may request beverages from us throughout the day.

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Guest Rooms and Housekeeping Service

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We have four guest rooms; two of them have a shared bathroom in the hallway.  We will clean this bathroom daily and supply cleaning products for you to use as needed. 

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Once a guest has checked-out:

• The room will be stripped of all linens which are then bagged and taken to be washed and sanitized. 

• Beds will be remade with clean and sanitized linens. 

• All hard surfaces in the guest rooms and bathrooms will be cleaned with a sanitizing agent, including doorknobs, light switches, drawer knobs, alarm clock/charging/docking stations, thermostat controls and TV remote controls.

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Daily Housekeeping Service

Daily housekeeping/room service will be discontinued at this time with exception of stays of 7 days or longer. This will minimize staff need to access your room during a stay. 

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Trash Removal

You may place the bin outside of your room to signal you want removal.

 

Soiled/Used Towel Removal

To request replacement towels, please place soiled towels outside the room and let us know.

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Common Areas

Common areas will be cleaned and sanitized as always. High touch areas such as door knobs, banisters and door jams will be cleaned even more frequently. Hand sanitizer will be made available throughout the common areas.

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The guest restroom will be unavailable for guest use at this time. 

 

Kitchen

Kitchen sanitation procedures as always will continue with:

• High-temperature commercial grade dishwasher to sanitize dishes, silverware and glassware

• Surfaces cleaned and sanitized with bleach solution per CDC requirements for sanitizing solution.

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Other or Additional 

Our promise to you is to make The Neighbour House Bed & Breakfast as safe and welcoming as possible.

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Your promise to us is to do your part to minimize risks by social distancing, hand washing, using a face-covering, and following sanitizing guidelines.